As a user of TreePlotter™ you can change a few things about your login so we’ll go through them in this tutorial.
Topics covered in this tutorial:
- Logging in and logging out
- Changing your password
- Forgot password or username
- Changing your email
Logging in:
- Click the Log In button in the top right
- Enter your username and password when prompted. You can expand Hub > Admin > Account > Log In/Out to get to the same form
- Both username and password are case sensitive
- If you experience an error, double check you are entering your username and password correctly. You may need to talk to your TreePlotter administrator to double check your details
- Once you’re logged in, the side panel will close and you can start plotting trees!
Logging out:
- To log out, simply click the Log Out button in the top right
- We do recommend logging out if you are on a shared device or computer so that the auditing history of who added, edited or deleted records has the correct user associated with them
Changing your password:
- We recommend changing your password to one of your choosing after first being given access to TreePlotter
- Log into TreePlotter
- Click on Hub > Admin > Account > Manage Account > Change Password
- Enter your new password and confirm it (you don’t need to enter an email address unless you also want to change that). Click on Submit
- The password must be at least 6 characters long
Forgot Password:
- Click on the Log In button and click on Admin > Account > Forgot Password
- Enter your email address or username and click on Send Reset Code
- Check your email for a secret code
- Switch back to TreePlotter and in the Forgot Password section, enter your username, a new password, confirmation of your password and the secret code. Click on Submit
- Both username and email address are case sensitive (perhaps try the email all in lower case)
- An admin won’t be able to change your password, but they can change your username and email address if necessary
Forgot Username:
- Click on the Log In button and click on Admin > Account > Forgot Username
- Enter your email address and click on Send Reminder
- Check your email for your username (you may need to look in your spam folders if you don’t see it)
- Switch back to TreePlotter and use the correct username to log in with
Changing the email associated with your TreePlotter login:
- Log into TreePlotter
- Click on Hub > Admin > Account > Manage Account > Change Password
- Enter your new email (you don’t need to enter your password unless you also want to change that). Click on Submit
Known limitations:
- You may need to ask your TreePlotter administrator for assistance if you are still having trouble logging in.