How To: Reset your forgotten Password

If you have forgotten your TreePlotter™ password, then these instructions are for you!

Prerequisites:

• You need to know the email address associated with your account, and ideally your username

Steps:

1. Click on Log In
2. Click on Admin > Account > Forgot Password
3. Enter either your email or username and click on Send Reset Code
4. Open your email to get the secret code
5. Click back into TreePlotter and enter the following
   • Your username (though you can use your email here if preferred)
   • A new password
   • Confirm your new password
   • The secret code from the email

6. Click Submit and you should get the message that your password has been reset successfully

Known limitations:

• Both the username and the email address are case sensitive (perhaps try the email in lower case)
• If you don’t know either the email against your account or your username, then please contact your administrator for them to let you know what it is

• An admin user won’t be able to change your password for you (though they can change your email and/or username if needed)

Potential next steps:

• How To: Change your Password or Email
• Tutorial: Managing my Login