This How To article details instructions for resetting your TreePlotter™ account password.
Prerequisites:
- You need to know the email address associated with your account, and ideally your username
Steps:
1. Click the ‘LOG IN’ button
![](https://support.treeplotter.com/wp-content/uploads/2024/05/LogIn-Icon-10.png)
2. Click on Admin > Account > Forgot Password
3. Enter either your email or username and click the ‘SEND RESET CODE’ button
![](https://support.treeplotter.com/wp-content/uploads/2024/05/Forgot-Password_EDITED-1.png)
4. Open your email to view the secret code
5. Go back to your TreePlotter application and enter the following:
- Your username (though you can use your email here, if preferred)
- A new password
- Confirm your new password
- The secret code from the email
6. Click the ‘SUBMIT’ button.
![](https://support.treeplotter.com/wp-content/uploads/2024/05/Forgot-Password-Form_EDITED.png)
7. A popup message will appear that your password has been reset successfully.
Known limitations:
- Both the username and the email address are case sensitive (perhaps try the email in lower case)
- If you don’t know either the email or username associated with your account, you will need to contact your administrator for them to provide that information to you.
![](https://support.treeplotter.com/wp-content/uploads/2023/06/image-7.png)
- Your Administrator won’t be able to change your password for you; however, they can change your email and/or username, if needed.